AS
Alexis S

1 reviews | Active since Mar 2015

09 Jul 2015, 12:14

PLEASE CONTACT ME

<br> Good day<br> <br> i posted a complaint last month, Lungi responded to me, and asked a question but there is no way of replying to her and she has not contacted me or left a contact number.<br> <br> Please can someone be in contact with me,<br> <br> her message is below<br> <br> <br> <br> <br> <br> Hello Alexis Solomon,<br> <br> Thank you for your post.<br> <br> Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.<br> <br> Kindly give us the number/s in question. <br> <br> When I check the accounts using the ID number, I pick up an account with 2 numbers. In order to escalate to the ***** department I need details as there is nothing showing on our systems. The legal department might have the account. <br> <br> Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.<br> <br> Regards<br> Lungi<br> REQ:***

0
Replies (1)
MTN South Africa
MTN South Africa's reply21 Jul 2015, 11:00
Official
Hello Alexis Solomon,

Thank you for your post,

We apologise for the delayed response and for any inconvenience this may have caused.

Unfortunately I could not get hold of you on your number, ***. Please note that in order for our ***** team to investigate this you will need to provide us with an affidavit stating that you did not apply for the contracts and also provide a certified copy of your ID. You can fax these documents to *** and quote the reference number provided below.

Regards,
Ayanda
REQ:***

Best regards,