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RZ
Roberre Z

1 reviews | Active since Jun 2009

26 Sept 2016, 11:16

Please contact me

<p>Hello Mtn, </p> <p> </p> <p>I've tried unsuccessfully to contact someone for assistance - at last count, that's fifteen calls today, a store visit, and a number of calls last week. </p> <p> </p> <p>I'm trying to pay my account, please. The first rule of business is "[if] someone offers you money, take it". Apparently it's not possible to do via EFT or in-store. </p> <p> </p> <p>There seems to be a miscommunication between us - which I'd like to resolve, please. </p>

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Replies (5)
MTN South Africa
MTN South Africa's reply27 Sept 2016, 11:08
Official

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Kindly note that the matter has been referred to the management team of the mtn legal division for urgent attention. They will revert back to you.

Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.

Regards

Nompumelelo

REQ:***

Best regards,

RZ
Roberre Z's update30 Sept 2016, 10:02
Reviewer Update

Hi Nompumelelo

Thank you, someone did respond via email. However, subsequent correspondence seems to have fallen on deaf ears.

RZ
Roberre Z's update30 Sept 2016, 12:31
Reviewer Update

Hi again,

Received an incomplete response, ignoring previous emails. Thoroughly disappointed

RZ
Roberre Z's update30 Sept 2016, 12:32
Reviewer Update

Hi again,

Received an incomplete response, ignoring previous emails. Thoroughly disappointed

Tried again to reach someone by phone, Gloria, who agreed to send an email on my behalf (***, this morning).

All I want is my service reconnected... Please... I kept my end of the agreement..

RZ
Roberre Z's update30 Sept 2016, 14:47
Reviewer Update

After a bit of back and forth, problem sorted out.

Thank you, much appreciated!