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Ntsakzin N

1 reviews | Active since Mar 2018

30 Jan 2019, 12:37

Please close my account

So MTN added R3k to my bill after I cancelled on an undelivered data deal.

Now I can't close my account because they added the R3k into my account.

Please close my account as my contract has ended.

0
Replies (4)
MTN South Africa
MTN South Africa's reply31 Jan 2019, 10:18
Official
Good day Ntsako 

Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points. 

We will investigate and provide feedback as soon as possible. 

Warm regards, Jessica John Complaints Management Team 

Best regards,

NN
Ntsakzin N's update07 Feb 2019, 04:58
Reviewer Update
Thank you Jessica. How are the investigations going? Do I still need to pay so that this does not affect my credit score?
MTN South Africa
MTN South Africa's reply15 Feb 2019, 07:49
Official
Good day Ntsako

Please be advised that the account is now closed. 
 Warm regards, Jessica John Complaints Management Team 

Best regards,

NN
Ntsakzin N's update15 Feb 2019, 18:04
Reviewer Update
Thank you Jess. So are we square now? I don't owe MTN anything?