CP
CONRAD P
1 reviews | Active since Jul 2009
01 Jul 2015, 12:34
PLEASE CLOSE MY ACCOUNT!
Hi<br> I have ported my MTN number *** to Vodacom on 8th of April.<br> I am still receiving bills now accruing to R1213 and its at your legal dept - MTN did not stop my service.My contract ended on 16th February and I then gave notice and ported it (because of MTN`s terrible service).<br> MTN`s service is absolutely the worst.No one answers the call centre either,if I phone morning or afternoon.MTN is like a government department.<br> <br> Please check this up for me please.<br> Cell ***<br> ACCOUNT no A***
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
12 Jul 2015, 11:34Hello CONRADP,
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
According to our records the line was not cancelled because when you called in on 17-02-2015 you were offered 3 months free subscription as a retention and you advised that you will get back to us. The line has been suspended because payment has not been received since April and the account has been handed over to the legal team
Thank you
Wenzile Masina
REQ:***
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
According to our records the line was not cancelled because when you called in on 17-02-2015 you were offered 3 months free subscription as a retention and you advised that you will get back to us. The line has been suspended because payment has not been received since April and the account has been handed over to the legal team
Thank you
Wenzile Masina
REQ:***
Best regards,
MTN South Africa's reply12 Jul 2015, 11:34
Official
Hello CONRADP,
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
According to our records the line was not cancelled because when you called in on 17-02-2015 you were offered 3 months free subscription as a retention and you advised that you will get back to us. The line has been suspended because payment has not been received since April and the account has been handed over to the legal team
Thank you
Wenzile Masina
REQ:***
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
According to our records the line was not cancelled because when you called in on 17-02-2015 you were offered 3 months free subscription as a retention and you advised that you will get back to us. The line has been suspended because payment has not been received since April and the account has been handed over to the legal team
Thank you
Wenzile Masina
REQ:***
Best regards,