rA
rudi A
1 reviews | Active since Apr 2013
12 Nov 2015, 10:17
Please cancel bundles
I complained last month about Internet bundles my daughter activated on my contract she is using. Please cancel these bundles as I do not have a MTN sim to call in and do this. How can MTN allow purchases from my contract without authorization and I have a cap on contract. I don't live with my daughter so please just cancel the bundles without trying to fill your pockets *******ly!!!!
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Replies (1)
MTN South Africa's replyOfficial
13 Nov 2015, 07:20Hello rudiandrews,
Thank you for your post.
We apologize for any inconvenience incurred.
Please be advised that the self help service has been removed from the account. Please be advised that this service has been activated from the handset and not set up by a agent or call center. Please ask your daughter not to activate service with out your permission.
The account is on Top Up.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We apologize for any inconvenience incurred.
Please be advised that the self help service has been removed from the account. Please be advised that this service has been activated from the handset and not set up by a agent or call center. Please ask your daughter not to activate service with out your permission.
The account is on Top Up.
Kind Regards,
Alice van der Merwe
***
Best regards,
MTN South Africa's reply13 Nov 2015, 07:20
Official
Hello rudiandrews,
Thank you for your post.
We apologize for any inconvenience incurred.
Please be advised that the self help service has been removed from the account. Please be advised that this service has been activated from the handset and not set up by a agent or call center. Please ask your daughter not to activate service with out your permission.
The account is on Top Up.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We apologize for any inconvenience incurred.
Please be advised that the self help service has been removed from the account. Please be advised that this service has been activated from the handset and not set up by a agent or call center. Please ask your daughter not to activate service with out your permission.
The account is on Top Up.
Kind Regards,
Alice van der Merwe
***
Best regards,