PLEASE CAN SOMEONE LET ME KNOW WHAT'S GOING ON

Item: MTN South Africa
Rating: 2
Author: Matthew B

After submitting an insurance claim for my lost device online in December 2015, the claim submitted was \lost". I have since resubmitted forms (as per request) on the 04 January 2016. I have been following up daily to see whether the claim has at least been processed and in order but have not heard from anyone. I have sent follow up mails daily and still no one gets back to me. I am shocked at service provided. Please can someone let me know what is going on with the claim immediately. Thanks"

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Replies (1)

MTN South Africa's replyOfficial

17 Jan 2016, 10:24

Hello matthewbrowning,

Thank you for bringing this to our attention.

We are terribly sorry for the inconveniences experienced as a result this. We completely understand the frustration it causes. Please note, according to our records the insurance claim was approved.

Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.

Kind Regards
Zukiswa
REQ:***

MTN South Africa's reply17 Jan 2016, 10:24

Official