bM
bronwyn M
1 reviews | Active since Apr 2017
25 Aug 2017, 11:50
PLEASE CAN SOMEONE HELP
I have no words! This is the second time I have put a review on Hello Peter - it's the ONLY way MTN seem to respond to me??? I have spoken to numerous call centre agents, I have been in store at Northgate mall - dealt with Gift, who also promised to escalate and assist and hasn't delivered( he knew how frustrated I am with this company and my situation as I was crying while I was instore) I have had to follow up twice with Gift this week, luckily I have his response to me on SMS to prove the outstanding service he too offers from MTN. This has gone on for almost a year CAN SOMEONE PLEASE HELP ME????? This cannot be so hard? I work for a corporate myself in service and I would be fired for this consumer interaction!
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MTN South Africa's replyOfficial
31 Aug 2017, 09:49Dear Bronwyn,
Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
Will you be able to supply us with more information here https://www.mtn.co.za/pages/NetworkCoverage.aspx regarding the network issues you are experiencing. Once you have completed the information please provide me with the reference number so we can have our Network Assurance team to rectify this matter asap.
I would like to thank you for bringing this issue to our attention. We are always looking for ways to improve our service, and your feedback is an invaluable part of that process.
Should you need help in the future, please do not hesitate to contact me directly, and I will be very happy to assist.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
MTN South Africa's reply31 Aug 2017, 09:49
Official
Dear Bronwyn,
Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
Will you be able to supply us with more information here https://www.mtn.co.za/pages/NetworkCoverage.aspx regarding the network issues you are experiencing. Once you have completed the information please provide me with the reference number so we can have our Network Assurance team to rectify this matter asap.
I would like to thank you for bringing this issue to our attention. We are always looking for ways to improve our service, and your feedback is an invaluable part of that process.
Should you need help in the future, please do not hesitate to contact me directly, and I will be very happy to assist.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,