1 reviews | Active since Jun 2015
Please can someone get it right :(
#***5 My account was paid in advance in March 2015 - Due to MTN not being able to issue me with a settlement letter I paid what I was told telephonically was owing only to find that I had overpaid them by a few months. What a problem to get them to understand that I did not want to cancel the contract but was merely paying in advance and that they could refund me the monies overpaid.<br> I have provided them with all the information requested as well as a bank statement to get this amount refunded but get passed from consultant to consultant who never seem to speak to one another - Please guys, you have all the details and the amount is sooooo small, just check all the details and get it finalized
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the Billing Department team for urgent attention. They will investigate and feedback to you with a way forward.
Kindly note due to the industrial action we are facing there is a delay on our responses.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
REQ:***
Best regards,
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the Billing Department team for urgent attention. They will investigate and feedback to you with a way forward.
Kindly note due to the industrial action we are facing there is a delay on our responses.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
REQ:***
Best regards,