kK
kananelo K

1 reviews | Active since Jul 2015

01 Oct 2015, 11:16

Please bring back Nashua Mobile!!!!

I initially took my cellphone contract with Nashua mobile, they were very professional and gave me the best service ever. my cellphone account had a softlock if I had reached my limit of R 300.00, so I don't get any nasty surprises when i get my account at month. <br> <br> Since my contract moved over to MTN, oh lord it's been a nightmare! There's no softlock on my phone my account is now R 1500.00. instead of R 500.00 per month. And calling the MTN call center is a waste of time there lines never work or the phone just dies, and the people at the branch at clueless. I can never seem to get this problem resolved. Every month I pay MTN on time with no delays but when i need their help i never get it, I feel abused as the consumer.<br> <br> I'm glad my contract is coming to an end soon and i will not renew it. I miss Nashua mobile, MTN is the worst network provider ever!

0
Replies (1)
MTN South Africa
MTN South Africa's reply02 Oct 2015, 15:35
Official
Hello kananelo1989,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

As per our conversation the matter has been referred to our account department for a limit to be loaded .

Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Rosetta
REQ:***

Best regards,