1 reviews | Active since Mar 2011
Please bring back my services on my numbers
In March I had an incident whereby I checked my account balance during the day on my data account and it showed me I still had data and the data for the night express as well. the same day when I checked it again in the evening it said I didn't have any data anymore. I called MTN's call centre and they said it was still not showing @the time and asked me to check later. A month later I receive a bill of more than R3500 of which I normally pay just under R900 for my 3 accounts. when I enquire, I was told that it was this data account that used about R2700 in a space of about 5 days. I disputed this amount and asked for the data validation and Itemised billing in April. Up until today I have never received those but MTN has managed to close my services 3 times already. Every time I have to call the call centre and they open them. I'm still paying for my account but removed it on the debit order. yesterday I received an sms saying I must pay or else they will close my accounts in two days, of which I paid last week already. they closed my accounts today and that two days is still not even finished. THey know they on strike but they can't wait to close my accounts everytime without res
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that a billing query has been logged for the data usage in the month of February on the invoice dated 2015-03-20 for an amount of R 2404.10. The reference number is Request ***.
The line has been activated.
Kindly settle the arrear amount, when the data billing has been investigated and found fault the account will be credited. This will also assist with your number not to be suspended.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that a billing query has been logged for the data usage in the month of February on the invoice dated 2015-03-20 for an amount of R 2404.10. The reference number is Request ***.
The line has been activated.
Kindly settle the arrear amount, when the data billing has been investigated and found fault the account will be credited. This will also assist with your number not to be suspended.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
