Please assist.

Extremely dissapointed with the service received from your call centre, moved me from department to department, cut call, refused to assist. Given a number to ***** division which doesn't deal with *****. I received a call from a guy posing as an agent, indicated that a sim swap has been activated on my account, his number ***. A OTP was sent to my phone which he confirmed. Then immediately after hanging up the phone I received a message saying R200 removed from my Remaining usage balance. Honestly with the amount of ***** these days how is it you do not provide your clients an option to reverse these charges like banks do. If not internal ***** then please assist by not letting these ********* continue in this manner. Await your call.