PLEASE ANSWER YOUR PHONE

To; MTN Insurance (Lack thereof)<br> <br> I took out a contract with MTN & opted for the insurance. My phone got damaged in December & on the 8/12/2015 I logged a claim. I received 2 mails from them, the first acknowledging the receipt of the claim & the second saying that the process will take a little bit longer than usual. My phone was only collected on the 9/02/2016. Today, being the 22/02/2016, I have had no contact to advise me the status of my claim. As I write this, I have been holding on for someone to answer the phone for 40 minutes on the ***. To MTN Insurance, you are by far the worst call center I have ever dealt with. Why do you not answer your phones & give your customers updates on the status of their claims?<br> <br> Regards, <br> <br> A.Perumal