Please answer your calls

Yes MTN, I owe you money, I get it, but when I ask for help and call legal, after 30 minutes of excruciatingly bad music I gave up, not once or twice, but 3 times, and when I call customer care I am told we can't help you please speak to legal, like a hamster on a wheel, going nowhere fast, been a customer for 25 years, this treatment is unacceptable to say the least. If you want your money call me