1 reviews | Active since Jun 2013
Please answer
I have sent numerous emails to [Email Removed] I have called on even more occasions as still had no resolve. Apparently there are a whole lot of reference number on the system for all my calls (every month, sometimes 2 - 3 times a months)<br> <br> Issue 1<br> I have been charged R1883 for an sms in October 2014!!!! IT BEEN A YEAR!!!!! <br> <br> This was sent in October 2014. Im still trying to get it resolved. MTN every month will block my phone. I call them and they open it again.<br> <br> Issue 2 <br> I am MTN Skye = R2000 per month for Data, Local Calls and SMS's.<br> I have been charged outside of the agreement and no one can tell me why. I was advised it would be credited but have had NO response to mails or requests to call me back when speaking to a consultant.<br> <br> MTN consultants have been helpful although still to date I have not had a resolve. I have threatened Hello Peter and Ombudsman. and still nothing happens. <br> <br> Today my SMS has advised that my amount due is R5,393.15. I have paid my usual R2,000.00 per month<br> <br> And now, I have had ENOUGH. MTN if you do not contact me and resolve my issue I am reporting you to the Ombudsman<br> <br> Regards<br> <br> Gillian<br> <br> <br>
Thank you for your post.
We apologize for any inconvenience incurred.
REQ:***: As per the billing investigation done October 2014.
Please note that charges are correct as client was using services that are not listed under terms and conditions of sky package ....client was billed for international calls ,MMS contents charges and charges client is liable.
The following services will not deplete the Customer's unlimited voice, unlimited SMSs or uncapped Internet value, but will be charged at the applicable out of bundle rates or from the Customer's available recharge airtime or usage limit balance (if available):
1. MMSs;
2. International Calls;
3 International SMSs;
4 International MMSs;
5 Premium rated voice and SMS transactions;
6 International Roaming voice transactions;
7 International Roaming SMS transactions;
8 International Roaming Internet transactions;
9 Mobile Application Video calling (such as SKYPE);
10 Content purchases;
11 WASP services;
12 MTN Menu transactions; and
13 MTN Play transactions.
The billing is correct.
Kind Regards,
Alice van der Merwe
***
Best regards,
Thank you for your post.
We apologize for any inconvenience incurred.
REQ:***: As per the billing investigation done October 2014.
Please note that charges are correct as client was using services that are not listed under terms and conditions of sky package ....client was billed for international calls ,MMS contents charges and charges client is liable.
The following services will not deplete the Customer's unlimited voice, unlimited SMSs or uncapped Internet value, but will be charged at the applicable out of bundle rates or from the Customer's available recharge airtime or usage limit balance (if available):
1. MMSs;
2. International Calls;
3 International SMSs;
4 International MMSs;
5 Premium rated voice and SMS transactions;
6 International Roaming voice transactions;
7 International Roaming SMS transactions;
8 International Roaming Internet transactions;
9 Mobile Application Video calling (such as SKYPE);
10 Content purchases;
11 WASP services;
12 MTN Menu transactions; and
13 MTN Play transactions.
The billing is correct.
Kind Regards,
Alice van der Merwe
***
Best regards,