wC
wesley C

1 reviews | Active since May 2016

16 May 2017, 06:12

Please activate my phone

<p>I amde an error in payment and short paid MTN. This was quickly corect when I recieved a notification stating so. The money has been paid , and the account R180 deficit has been made up. Yet I still cannot phone out , send sms's. My internet settings on the device are GONE. So please send me those settings again.</p> <p>It is no wonder MTN is haemorraging clients. I accept this was my error , but to totally remove eveyrthing , even when you recieved majorty payment is pathetic. I wont get into why I short paid, all I hve to say is relook at how your statemnts are delivered and the format htey are read.</p> <p> </p> <p>a sinple message saying you have shor paid will suffice , NOT totally cut the person off. we live in SA , emergencies happen on a daily.</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply16 May 2017, 16:00
Official

Dear Valued Customer,

Thank you for taking time to raise your concerns with MTN.

Kindly be advised that we have now reconnected your number *** it should take within 2 to 24hrs for you to have the service available and made payment arrangement for R 189.54

warm regards

mike

Complaints Management Team
Reference Number: ***8

Best regards,