Pleasantly surprised

I was not very optimistic about taking out a new contract with MTN after my initial online purchase just disapeared into a black hole. (*** in case anyone at MTN cares)<br> <br> Luckily for me, on one of my subsequent calls to try and follow up I got through to Tracy who promptly helped me through a telephonic application, and followed up to make sure I get my phone and requested migration in better than expected time despite various hurdles by MTN processes.<br> <br> (Special commendation to RTT who was able to deliver my phone which was addressed only to my name + suburb).<br> <br> Please put Tracy in charge so that I can be assured of good service for the next new MTN contract I need to take out in March.