Pleading for help
Good day.
I don't want to be negative but I am not a happy customer at the moment.
I wanted to make a payment arrangement for my total outstanding balance for the last day of the month and the collections department said no they are not willing to help me.
I feel this is very unprofessional. I'm not a customer who never pays. Every month I try my best to pay as much as I can. I have been a loyal customer to you.
I had financial difficulties due to my baby being very sick in hospital and medical bills being high. I really try my best.
I contacted the collections department to ask for some leniency to please make arrangements for me I have made a plan to pay full outstanding balance on the last day of the month but they not willing to accommodate me.
Please I plead with MTN please make the arrangement for me and don't suspend my lines till end of month. I need my lines to do my work to provide for my family.
You can check i always try to pay as much as possible. I would appreciate some help.
Mrs Rochelle Van Der Merwe ********** 662 **********
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Replies (1)
MTN South Africa's replyOfficial
07 Jan 2019, 10:15Good day Rochelle Van Der Merwe
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that according to our system a payment plan had been logged on the 04.01.2019.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that according to our system a payment plan had been logged on the 04.01.2019.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
MTN South Africa's reply07 Jan 2019, 10:15
Official
Good day Rochelle Van Der Merwe
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that according to our system a payment plan had been logged on the 04.01.2019.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that according to our system a payment plan had been logged on the 04.01.2019.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,