Plea for help

I was ****med on 18 April 2022 and I immediately call MTM call center and was told to for an affidavit stating what happened and email to them so it could be forwarded to their ***** unit until this minutes am still waiting and everytime I call I will be made to start the story from the beginning and will be told how sorry they are ***** and that they don't see any action but will forward it to ***** unit. Next week it will be the third month and now my account isblocked/suspended yet I paid my contract bill not the bill that was made by ********. I have along list of references numbers but no help can someone please help me😭