AB
Anna B
1 reviews | Active since May 2015
18 May 2015, 14:14
Placed on hold for hours
Getting through to anyone takes at least an hour, and then, if your call is transeferred to a different department, you wait forever and without any response the call gets cut off, so you start again.... The worst call centre ever!! No feedback whilst you are holding to indicate that you are moving up in a queue. Just the most boring repetative music. Its a real shame.
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Replies (1)
MTN South Africa's replyOfficial
22 May 2015, 10:43Hello miekie1,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please bear with us as we are aware, that experiencing some problems in certain areas. The matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please bear with us as we are aware, that experiencing some problems in certain areas. The matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
Best regards,
MTN South Africa's reply22 May 2015, 10:43
Official
Hello miekie1,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please bear with us as we are aware, that experiencing some problems in certain areas. The matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please bear with us as we are aware, that experiencing some problems in certain areas. The matter is receiving priority attention. We anticipate a resolution of the issues within the shortest period possible, looking at all various alternatives.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
Best regards,