****ed - Sim Swap Kaak

IM trying o call call centre and do sim swap - for the past three days im not getting any joy - Self Service options is referring me to call centre, Request cannot be processed i must call 135 wich i did after i dial *135# choose option 5 & 2 & 1 & 1&1 it takes me to part of an sms will sent to you shortly and that sms says your req cannot be processed so what the **** am i doing incorrectly. And you stupid call centre agents asks you the worst question which they can also cannot explain - U tell me whats my ****en staff number is and what is that. All they quick to say is your reauest has failed they like automatted messages and so Unhelpful after proving kaak service you still want to know why you loosing busisness number 1 is this Unhelpful Customer Service Agents very quick to refer you to Go to our nearest Branch to be honest with you visiting a branch and spokeaing to human is way muvh easier than this **** of calling 135 So you can give that number ********** 650 to someone else im moving to Vodacom - If you stil want to keep me as Customer then email me ********** or call this new number provided ********** 002