****ed off with MTN and MTN Insurance.

Just got off a call with MTN insurance, infact call was dropped while I was still holding after raising my issue with them. I had two cellphone contacts with MTN and both were insured with them(MTN Insurance). My one contract was about to end so being the good customer that I am I followed all procedures..calling a month before the time to cancel etc. So first debt thereafter goes off, I see that my amount is far less then what it should be so I leave it just in case it's a one month thing, next debit same amount, so I call mtn insurance and they advise that both insurance has been cancelled after I have specifically specified which number it should be cancelled on as well as even confirmed the IMEI number. I mean my other device is still within the 24month period and I have asked them to keep it open. MTN has then requested that my insurance gets cancelled WITHOUT even notifying me....I mean I am ur customer after all...