1 reviews | Active since May 2016
****ed off customer
Im a very unhappy customer of MTN, my heart was broken when i went to mtn store in randburg squire on the 05.05.2016 to find a white lady with red hair and a black consultant who were so rude to me, i ran from work making sure i got there before the door was closed needed to do a sim swap instead i was treated like trash, they started by ignoring me when i told them what i needed and then they refused to assist me as the guy said it takes too long and red hair lady didnt even look at me, I have been a mtn customer for so many years and loyal to the network but the ****ed up service that i got from those consultants surely means the company does not care about their customers cause if they did they would train their consultants on HOW TO TREAT CUSTOMERS FAIRLY, INTEGRITY AND OVER ALL SERVICE AND THAT YOU DONT CHOOSE WHAT CUSTOMERS YOU ASSIST, Being in the customer service industry myself i really could not believe what they did and i even asked them more than 3 times and they ignored me, i need you to look into this store and i think as a paying customer i deserve the best service and also i need a written apology from those consultants, ****sed offf
Thank you for bringing this to our attention.
We apologise for your inconvenience experienced due to the unprofessional behaviour of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them most efficient services.
The store has been contacted to hear from them, unfortunately, your contact number has been left out of the post which does delay the resolution time.
We are really sorry for your bad experience.
Regards
Nompumelelo
REQ:***
Best regards,
Thank you for bringing this to our attention.
We apologise for your inconvenience experienced due to the unprofessional behaviour of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them most efficient services.
The store has been contacted to hear from them, unfortunately, your contact number has been left out of the post which does delay the resolution time.
We are really sorry for your bad experience.
Regards
Nompumelelo
REQ:***
Best regards,