1 reviews | Active since Mar 2009
****ED OFF
I am ****ed off!!!i want my contract cancelled with immediate effect. You dont answer your phone i called 808 6 times today and the call was dropped 6 times. i held on for as long as 12 minutes and everytime the call gets dropped. i upgraded on my contact last wednesday, according to me wednesday to wednesday is 7 days, your weeks clearly dont work like that. the phone i upgraded is faulty. i am experiencing network issues battery life issues. the phones doesnt even allow me to do a software upgrade. my msgs are anging all the time i have to switch the phone off and on to actually receive my msgs. i took the phone bac yesterday after calling them 100000 times and no ones answers the phones they refused to take the phone back and give me a new phone instead told me to go to midrand. i dont have time. i dont see y i should have a phone 8 days old fixed. i want either a new phone or my contract cancelled today!!!yesterday was the 7th day according to mtn it was the 8th day their days dont work on a 24 hour basis. i want a response today. i also complained at samsung regarding this.
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Best regards,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Best regards,