YM
Yolande M
1 reviews | Active since Feb 2010
11 Feb 2016, 09:14
****ed of client
I am frankly very ****ed and annoyed with MTN, i checked my balance this morning and i had 2.05gig of data and it just vanished....i keep experiencing this **** i keep buying data and it just flippen dissapears, i cannot afford to be spending a R1000 a month on data, i am so ****ed right now i am changing networks i have using this number for 8 years now, MTN service sucks big time and i will discourage people from using it. If i dont get my data back i am gone, the call centre is just as useless i held on for 8min and 57 sec and still of no help.
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Replies (1)
MTN South Africa's replyOfficial
14 Feb 2016, 19:02Hello Lmeth,
Thank you for your post
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
We have noted that an amount of R160.00 has been credited to your number for data bundles, reference number: ***. You are sharing your data bundles with another number, please deactivate the data share via *141*5#ok > Manage Bundles, the data share also contributes to your high data usage.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
We have noted that an amount of R160.00 has been credited to your number for data bundles, reference number: ***. You are sharing your data bundles with another number, please deactivate the data share via *141*5#ok > Manage Bundles, the data share also contributes to your high data usage.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
MTN South Africa's reply14 Feb 2016, 19:02
Official
Hello Lmeth,
Thank you for your post
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
We have noted that an amount of R160.00 has been credited to your number for data bundles, reference number: ***. You are sharing your data bundles with another number, please deactivate the data share via *141*5#ok > Manage Bundles, the data share also contributes to your high data usage.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
We have noted that an amount of R160.00 has been credited to your number for data bundles, reference number: ***. You are sharing your data bundles with another number, please deactivate the data share via *141*5#ok > Manage Bundles, the data share also contributes to your high data usage.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***