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Carey-Ann Lawrence

1 reviews | Active since Dec 2018

18 Dec 2018, 12:55

****ed customer

I have had the worst experienced with mtn since i started this contract. There were months they did not debt i then started making direct deposits every month it was perfectly fine they tracked my payments. Then 4 months ago i had to phone in every time as they deactivated my line they always advise that it will not happened again yet it has been happening every single damn month.Last week again i called as they deactivated my line all the agent said was sorry i will reactivate it.What bull **** is that?every month should i be calling after you guys yet i pay every single month. Today again i called as the deactivated my line again i called in and the agent had an attitude as i requested to speak to the manager she then tells me there is no manger the manager is in a meeting.I work for a call center there is always mangers that should be available to speak to angry clients,your agent then tells me i can hold until the manager is out of the meeting. MTN is the worst ever!!!and i would not advise anyone to open up a contract with them i want this matter to be resolved immediately.

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Replies (1)
MTN South Africa
MTN South Africa's reply19 Dec 2018, 12:26
Official
Good Day Carey-Anne

We are terribly sorry to have disappointed you with the lapse in service, please accept our apologies for any inconvenience caused.
  
Kindly note that this matter has been escalated to our credit management department and will revert to you with feedback.
Warm RegardsBrendah LangaComplaints Management 
 

Best regards,