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Xolo M

1 reviews | Active since Jun 2018

01 Jun 2018, 20:22

****ed

I have bought social media data bundle from mtn for wattsapp 1gb expires month end and Facebook 5mb expires in 1 week and that week is about to end but my Facebook data bundle haven't been working and I have 300 mb left and have reported it to mtn 3 times but nothing changes only that something for my data on their side was disabled and I should restart my phone but Facebook has been loading forever.

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Replies (2)
MTN South Africa
MTN South Africa's reply06 Jun 2018, 05:54
Official

Good day Xolo,

Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.

Kindly provide us with the exact date and time of you loading this bundle so that we may investigate further.

Kind regards,

Ishie.

Complaints Management Team.

Best regards,

XM
Xolo M's update07 Jun 2018, 21:48
Reviewer Update
On the 26 of May I bought social media data for Facebook 500 mb which would have lasted for a week and 1gb for wattsapp lasting for the whole month but 3 days towards the end of the week Facebook was not loading, I called mtn customer service and they told me that that I was left with 300mb for Facebook and I should restart my phone as they would refresh my data line but nothing happened, I called again and someone told me that something was disabled from mtn side and they would be activating it but nothing, I also called the third time but this time I wanted a reference number for my ticket complaint when I called I think it was Friday if I'm not mistaken it was on the 1 June 2018 at 1948 was my last call.