JM
Jessie M
1 reviews | Active since Oct 2017
09 Oct 2017, 14:53
****ED
I called on the 3rd of October to make sure that my account was sorted as I had made a cash payment towards my contract. I was told all is well and that I did not have to worry. Today, my service was suspended and I am told I'm in arrears. HOW?!
I was told to contact the credit controller... just let me get my phone... OH WAIT! I HAVE ZERO SERVICE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Someone at MTN better give me the proper information and I'll be damned if I pay my account that's in "arrears" when I was told all is well.
Yours truly ****ED!!!
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MTN South Africa's replyOfficial
18 Oct 2017, 11:03Good day Jessie
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
We tried more than twice to call you but the phone kept getting hung-up. Should this matter not be resolved please re-post and we will get back to you.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
MTN South Africa's reply18 Oct 2017, 11:03
Official
Good day Jessie
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
We tried more than twice to call you but the phone kept getting hung-up. Should this matter not be resolved please re-post and we will get back to you.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
JM
Jessie M's updateReviewer Update
19 Oct 2017, 10:57I called you. No one at MTN called me or resolved my issue.
JM
Jessie M's update19 Oct 2017, 10:57
Reviewer Update
I called you. No one at MTN called me or resolved my issue.