**** POOR SERVICE !!!!

Item: MTN South Africa
Rating: 1
Author: Avron A

3 attempts trying to cancel one of my contracts and each time I’m on the phone for more than 20 minutes. All I want to do is cancel a damn contract damn poor customer service.

Helpful (0)

Replies (2)

MTN South Africa's replyOfficial

23 May 2018, 16:42

Thank you for your post.

Kindly receive our sincere apologies for the inconvenience caused.

We have engaged with our Retentions department to contact you and resolve your problem accordingly.

We would like to assure you that we are actively working to improve our service levels.

Regards

Mike Ramaboka

Complaints Management Team

Best regards,

MTN South Africa's reply23 May 2018, 16:42

Official

Thank you for your post.

Kindly receive our sincere apologies for the inconvenience caused.

We have engaged with our Retentions department to contact you and resolve your problem accordingly.

We would like to assure you that we are actively working to improve our service levels.

Regards

Mike Ramaboka

Complaints Management Team

Best regards,

Avron A's updateReviewer Update

09 Jul 2018, 11:21

2 months has passed and 2 successful debit orders later and STILL NO response from anyone at MTN. Tried yet again contacting the retentions department and find myself waiting for more than 20 minutes. can I please have this sorted ASAP !!!!!!!!!!!!

Avron A's update09 Jul 2018, 11:21

Reviewer Update