Pinnacle marketing/Mtn Insurance is the worst.

My Phone got lost on the 27th of April and immediately went to the police station to report it and the following day i went to an Mtn store with document i obtained from the police station. The Mtn consultant at the store assisted me with the claim and advised me that Pinnacle Marketing were handling all the insurance claims and that they will contact me regarding the claim. i ended up upgrading my contract for a new device as i don't have another phone to use. on the 30th of April i received a message that my claim has been registered and received a claim number as well as message advising that a friendly consultant will contact me shortly, but no one contacted me and on the 2nd of May i received another Message on my phone which advised me that my claim cannot be processed further as there is missing information which the insurer requires and a claim consultant will contact me and today its the 15th of May and i still haven't received that call, and i find this to be unprofessional and totally unacceptable and i have two contract Phones with Mtn and will be cancelling my other insurance.