Pinnacle Marketing / Mtn Insurance

<p>Mtn did a horrible mistake by partnering with Pinnacle marketing / monitors. They service is horrible and theres lack of communication.</p> <p> </p> <p>Mtn approved my claim on Monday 5th of December 2016, later sent me an email to call Mtn insurance to arrange for excess payment inorder to get a new phone. I called Mtn insuance which is Pinnacle Marketing it took me a hour to get through. The consultant told me my claim is not yet uploaded on they system I must sent them proof of documents regarding my iphone I did that.</p> <p> </p> <p>Wednesday I went to an Mtn Store to follow up for me since I have received any feedback they told them the same story that my claim was not uploaded yet. They asked if I could sent documents, the MTn consultant did that even cc'd me on the email.</p> <p>12/12/16 I called Pinnacle I'm told to sent documents again for the 3rd time and that when I did an upgraded i did not update my insurance which is not true. when i went to Midrand Repair to report my phone damage. They provided me with the same imei no. which is stated on my Mtn contract.</p> <p> </p> <p>Uneconomical to repair Apple IPhone 6s 16GB ********** 130</p> <p><br />1:38 PM (4 hours ago)<br /> <br /> Apple IPhone 6s 16GB ********** 130 / MTNLF ********** /2</p> <p>Dear Portia Boikhutso,</p> <p>Your repair initiated through Smartphone Plus has been declared uneconomical to repair. Please contact MTN Insurance on ********** to arrange your excess payment and replacement of your device within the next 30 days.</p>