1 reviews | Active since May 2009
Pinnacle Marketing MTN insurance
<p>I faxed through a claim form to Pinnacle Marketing for damage to my cellphone on the 30 January 2017 from the MTN store in the Nedbank building in Sandton. Upon numerous failed attempts to their call centre a week later, i was told to wait a few more days and i will receive a confirmation of the claim being logged.</p> <p>I resent the claim form on the 3 February and got an inbox is full reply via email. I again sent the form on the 7 February and got an automated response of acknowledgement.</p> <p>I have tried calling the call centre since and IVR keeps disconnecting the call.</p> <p>I am yet to receive any further feedback</p> <p>This is horrific service. One of the worst decisions by MTN moving service providers</p> <p> </p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***