1 reviews | Active since Nov 2017
pinnacle insurance mtnlf***/1
on around the 16 0f october my lg g5 in water but I got inusrance at mtn pinnacle..........after phoning and regestring the the clame I had to phone then yhe 17 november......... I insisted for a loan phone which we are intiteled........
two weeks down the line I phoned again and was told that they just wiped the board of and did know it was liguid damaged...I supp**** them with a ber report from Hvrc Allendale.........
so.pinnacle say the dont replace parts ...just wipe the boards....whet about corrosion setting...
they have back yard tech.....as I was working for mtn for 4 years..
so her thee bul**** a technical.minded person....so what do theyvtell our ordinary customers..
OEM specs if liquid on the board the its liquid danaged and needs to be replaced..
I fowrwarded it to hvrc to hild and marc rooyan....see that we where clollugues............two weeks..still to day not even a phone call....
Mtn a nd pinnale are busy bull****ting customers...I would like to hear what lg says about the back yard poor work wanship that happening....im gona cancell my lineby Mtn...... ********** 797
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for any inconvenience experienced.
The matter has been escalated to Pinnacle Insurance supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Mike Ramaboka
Complaints Management Team
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for any inconvenience experienced.
The matter has been escalated to Pinnacle Insurance supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Mike Ramaboka
Complaints Management Team