Ping pong ball!!!!

Mtn is the worst company to have a contract with! I'm glad it's over! This is why I ported out to begin with. My contract is due to expire on the 26th of next month. They ask for 20 business days notice. Sent an email to ask for a cancellation, I was told to call the call centre.I called them today to cancel effective next month the 26th. I'm told to send an email or call them on the 26th! Otherwise I'll pay about R1500 to cancel today. I ask Fortune Zulu from the Retentions department in Umhlanga to call me on that day to cancel. He refuses and says he's inbound. I ask him to send a request to someone in outbound and copy me so I can be sure the request is sent, he puts me on hold and speaks to a manager named reshendren Naidoo who does not speak to clients nor has a manager. The so called manager refused to take my call for a simple request to call me back on the 26th. I'm using my airtime from a different network to make this call just like I used my data to send the email. Is it so much to ask for? I have not missed a single payment and when it's time to part ways I am given a run around. Pathetic service all round! Just a way to **** people of their money by continuing to deduct on a month to month basis! This is absurd to say the least. I want to cancel the darn contract maan