CM
Clive M
1 reviews | Active since Nov 2010
27 Jan 2016, 14:31
Pillar to post, I will never buy online from MTN
I sent my phone for warranty assessment which was approved. Instead of you calling me to arrange delivery, I have to call one person after another. The last I was told is that Siphosethu will call me to arrange delivery of my new phone replacement, but he has not called me. MTN takes us for granted, only efficient when they want you to apply for a contract. After that they take very long to process anything if you have repairs pending on your phone. Very slow, very frustrating.
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Replies (1)
MTN South Africa's replyOfficial
28 Jan 2016, 15:38Hello maclive,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the MTN Direct management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the MTN Direct management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply28 Jan 2016, 15:38
Official
Hello maclive,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the MTN Direct management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the MTN Direct management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***