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On the 23 July I came across a deal on the MTN website for a month to month data sim, as I was interested in porting, I app**** online. The process required me to capture my bank card details (name, bank, card no. and exp date and cvv no.) I captured all the above and selected proceed. The website then timed out and said the transaction was unsuccessful, however the funds have been removed from my account. Since then I have been emailing MTN customer care daily, I have also went to an MTN branch and have not been assisted. They keep requesting proof of the payment, but are not willing to accept the reference I provided when the payment went off. As this is not a debt and reflects as a card payment I am unable to get my money back. Please can I receive assistance?