****piest service provider

I upgraded my contract, a month later someone app**** for MTN contract via Mondo using my info, authentication was failed four times and they still continued with credit venting and approving the deal. I called Mondo and I was advised to call MTN of which I did. ***** case was opened by MTN and I only got feedback after a month saying that the case was closed. I called them and I was told I had to call Mondo. My personal information was compromised after the MTN upgrade and the person app**** for credit with most stores. Vodacom detected that it was ***** after the first attempt where as MTN gave that person multiple attempts to get the contract.

They normally debit my account, they didn’t debit for whatever reason, I made an EFT payment and now my account is blocked. I called the call centre and the person who was assisting just went silent until I hung up after almost 8 minutes.

Is it possible to cancel the contract?