1 reviews | Active since May 2010
****pie signal, ****pie sim cards and even ****pier call centre service
<p>I was on hold for 22 minutes with MTN's call centre regarding a sim card issue only to be told by the consultant that he works in the call centre and my issue is a sim card issue so I need to go and buy a new sim card and have it Rica as there is nothing he can do to assist me. Is that what MTN regards as service? Does this mean every few months I will have to go and buy a new sim and go through the administration surrounding it as they sell manufacturer faulty sim cards per the call agent?</p>
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our service levels.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our service levels.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***