PICK UP THE PHONE!!!!!

Called MTN on the 1st to cancel a contract. I was informed I could only do this on the 10th October.

I am now on my 6th call to the call centre with the CALL NOT been answered ONCE. I have also sent various messages on the Facebook messenger and still zero feedback.

However, if I choose the upgrade option, my call is ANSWERED instantly but sadly they cannot assist with anything.

Why is this so ridiculous.