PHONING CALL CENTRE, NEVEEER GETTING ANSWER

Item: MTN South Africa
Rating: 2
Author: hannes S

To Whom this may Concern !!! I have had no choice but to resort to complaining on Hellopeter. it is with utmost disgust that i sit today to write this complaint. I have been trying to phone the 808 line for the past 3 months, and still have not gotten through to the call centre. I hold the line for +- 30 - 60 mins and then get cut off. I need to cancel my contract that will be terminated on 02/07/2015. Can someone please give me a call to get this sorted out, as I am reaching the end of my patience with MTN!!!!! Most Pathetic service I have ever received from them!!

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Replies (1)

MTN South Africa's replyOfficial

11 Jun 2015, 15:22

Hello hiabusa,

Thank you for your post.

Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

Kindly note that your query has been escalated to the Retentions department to terminate contract number ***. The term end date is 2015-07-02.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards
Lungi
REQ:***

Best regards,

MTN South Africa's reply11 Jun 2015, 15:22

Official

Best regards,