GW
Garfield W
1 reviews | Active since Jul 2011
28 May 2015, 10:10
Phones still locked despite account being paid
MTN has suspended my service even though my account is up to date. I have paid all arrears more than 10 days ago. I have proof of payments etc. They have threatened to suspend my services indefinitely.<br> I cant get hold of anyone to try and resolve the issue. The call centers are down due to a 'disruption of services' I cant even get my billing information online. I am at wits end. I rely on my phone for business and the inability of MTN to resolve this problem is harming my business.<br> <br> Please Help.
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MTN South Africa's replyOfficial
04 Jun 2015, 10:22Hello Grubby,
We are truly sorry for any inconvenience caused and for the breakdown in service experienced.
We do see that the arrears was paid and the account was reactivated. However we must advise you, that due to now having your payment method as cash you have 21 days from the invoice dated (13th) to make a payment on your account.
Your invoice dated the 13th of May 2015 (R902.91) is currently overdue and you will need to make a payment soon to avoid suspension.
Once again we do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the breakdown in service experienced.
We do see that the arrears was paid and the account was reactivated. However we must advise you, that due to now having your payment method as cash you have 21 days from the invoice dated (13th) to make a payment on your account.
Your invoice dated the 13th of May 2015 (R902.91) is currently overdue and you will need to make a payment soon to avoid suspension.
Once again we do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply04 Jun 2015, 10:22
Official
Hello Grubby,
We are truly sorry for any inconvenience caused and for the breakdown in service experienced.
We do see that the arrears was paid and the account was reactivated. However we must advise you, that due to now having your payment method as cash you have 21 days from the invoice dated (13th) to make a payment on your account.
Your invoice dated the 13th of May 2015 (R902.91) is currently overdue and you will need to make a payment soon to avoid suspension.
Once again we do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the breakdown in service experienced.
We do see that the arrears was paid and the account was reactivated. However we must advise you, that due to now having your payment method as cash you have 21 days from the invoice dated (13th) to make a payment on your account.
Your invoice dated the 13th of May 2015 (R902.91) is currently overdue and you will need to make a payment soon to avoid suspension.
Once again we do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***