PHONES NOT DELIVERED ON BASIS OF INVOICE GIVEN

We are from Metro Global. We had ordered 24 phones from MTN. first we took 4 phones at a price of ZAR 11439.70. Then we ordered 20 more phones priced at same quote that we received from Mall of Africa dated on 06/05/2019. After that we made the payment. We have been waiting for last 3 weeks and we are not receiving the phones. Then we got the news that the price has been raised and MTN cannot provide the phones and demanding us to pay the rest amount.

I don’t think this is a fair practice, MTN has share the quotation and we had shared the POP, initially you mentioned that you need 24 hrs. after the POP has been shared and now its 2 weeks and now suddenly MTN don’t want to deliver the phones.

We are your long term customer, and you guys are treating us like this.