PHONES DON'T GET ANSWERED

It took me 5 days to get an ITC number for my ****** phone. After visiting the police station on 14 May, I went to the MTN store in Brackenfell and completed a form with a copy of the police affidavit to be faxed to head office. On 18 May I have not received an ITC number after several emails sent, I went to MTN in Cape Gate and they also tried to phone the call centre, but the phone was put down in the assistant's ear more than three times while he tried to assist me.<br> <br> You can never get through to the Mtn call centre on dialling 808 from your handset, you always get a response that we are experiencing high call volumes and you keep hanging on the line for more than 30 minutes at a time. <br> <br> Eventually I received the ITC number this morning via email (19 May) 5 days later!