ST
Stephen T
1 reviews | Active since Jun 2011
08 Sept 2015, 12:50
Phones Cut, Credit not upheld
My Wife got an upgrade from her blackberry over a year ago and you carried on billing her for the Internet service, last year she upgraded to another contract and you carried on billing her for the blackberry internet, she contacted MTN and you assured her that she would be credited (Ref ***) now both of our phone have been cut because you cannot even honour a credit, please sort this out asap, you guys are really useless.
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MTN South Africa's replyOfficial
17 Sept 2015, 11:42Hello styson011,
Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the credit was passed on the 2015-09-10,
And kindly be advised that the status of your account is Active and up to date.
We would like to assure you that we are actively working to improve our service levels.
Warm Regards
Thabisa
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the credit was passed on the 2015-09-10,
And kindly be advised that the status of your account is Active and up to date.
We would like to assure you that we are actively working to improve our service levels.
Warm Regards
Thabisa
REQ:***
MTN South Africa's reply17 Sept 2015, 11:42
Official
Hello styson011,
Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the credit was passed on the 2015-09-10,
And kindly be advised that the status of your account is Active and up to date.
We would like to assure you that we are actively working to improve our service levels.
Warm Regards
Thabisa
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that the credit was passed on the 2015-09-10,
And kindly be advised that the status of your account is Active and up to date.
We would like to assure you that we are actively working to improve our service levels.
Warm Regards
Thabisa
REQ:***