1 reviews | Active since Feb 2017
Phones by MTN
<p>In the latest "y'ello deals" of MTN, the Huawei Y3 Lite and Samsung Z2 are advertised as no 1 and no 2 on the Top 10 Deals. I phoned MTN Secunda and ask if these phones are available. Answer is no and they are not getting them ever. If I want a phone I have to choose no 3 the Huawei P8 Lite for double the price. What is the use of advertising the phones when you know that they are not available. We have been trying to upgrade my 80 year old mother's phone for the last 4 - 5 months and each time there is an issue. What happened to customer services? I see this as false advertising and can honestly say that I am looking into going with another service provider. Shame on you MTN!!!!!!!!!</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Complaints Management Team
Reference Number: ***9
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Complaints Management Team
Reference Number: ***9