1 reviews | Active since Sept 2011
Phone with MTN for 8 weeks with no reply
My phone has been handed in for repairs with MTN 8 weeks ago and no one from MTN is bothered with letting clients know what is going on. The latest excuse is that the repair centre is doing stock take and they don't have the spares for my phone. Samsung is across the road from MTN and your stock take is not my problem. My phone has been with MTN for 8 weeks in total and with the repair centre for 3 week. Is it not MTN policy that your phone repair will take a maximum of 2 weeks? I pay a monthly charge of R341.23 for the use of this device, excluding my contract costs and airtime ect. Will MTN refund me my monies for this period as I was not able to use my device for this period or should i just make a ******** case against MTN? Do not reply with someone will be on contact with you soon as that is also a lie. Pick up the phone and call me!!!!
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that we have tried contacting you, however were unsuccessful in doing so. Please could you be so kind as to provide us with the IMEI number or serial number of your handset and email to ***. Our Repair Centre require this information in order to track your handset and the progress of your repair.
We sincerely hope that the above is in order and that we are able to restore your faith in us
warm regards
mike
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that we have tried contacting you, however were unsuccessful in doing so. Please could you be so kind as to provide us with the IMEI number or serial number of your handset and email to ***. Our Repair Centre require this information in order to track your handset and the progress of your repair.
We sincerely hope that the above is in order and that we are able to restore your faith in us
warm regards
mike
REQ:***