mB
mARIA B
1 reviews | Active since Aug 2012
25 Sept 2015, 12:35
Phone was due for upgrading
My MTN Cellphone was due for upgrading and I went to MTN White River where Welcome assisted me. He was very positive and tried his best to give me the best service. Unluckely, MTN's Credit department lacked their service to the franchise by not even attend to the email send to them by Welcome. It is a pity that a good person like Welcome have to deal with people that's not interested in customer services. I cancelled my contract with MTN and will never deal with them again. BUT the MTN in White River can teach MTN HO a lesson in customer services. Thank Welcome!
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
25 Sept 2015, 13:39Hello R Brits,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up the request has been sent to the Credit management department to assist with the credit increase, this has been logged on the 22-9-2015 this will take up to 7 days for feedback.
We have sent the request to our MTN Direct department to contact and assist you on line. We do not pick up any upgrade fee done for line ***. This line expired 2015-05-01.
We do thank Welcome for his services.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up the request has been sent to the Credit management department to assist with the credit increase, this has been logged on the 22-9-2015 this will take up to 7 days for feedback.
We have sent the request to our MTN Direct department to contact and assist you on line. We do not pick up any upgrade fee done for line ***. This line expired 2015-05-01.
We do thank Welcome for his services.
Kind Regards,
Alice van der Merwe
***
MTN South Africa's reply25 Sept 2015, 13:39
Official
Hello R Brits,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up the request has been sent to the Credit management department to assist with the credit increase, this has been logged on the 22-9-2015 this will take up to 7 days for feedback.
We have sent the request to our MTN Direct department to contact and assist you on line. We do not pick up any upgrade fee done for line ***. This line expired 2015-05-01.
We do thank Welcome for his services.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We do pick up the request has been sent to the Credit management department to assist with the credit increase, this has been logged on the 22-9-2015 this will take up to 7 days for feedback.
We have sent the request to our MTN Direct department to contact and assist you on line. We do not pick up any upgrade fee done for line ***. This line expired 2015-05-01.
We do thank Welcome for his services.
Kind Regards,
Alice van der Merwe
***