Phone upgrade, now no service for 4 days

I upgraded my wife's phone on Monday morning to a new model that required a SIM swap. Leigh the service lady was very efficient in handling the upgrade and told me that the SIM swap would take a few hours. After 24 hours the sim was still not activated and Leigh said she would escalate the issue. After another 24 hours the old sim in the old phone stopped working and still the new sim was not activated. Several more phone calls and another 24 hours. My wife uses the phone for her business which by now was also suffering. I then decided to call MTN. 90 minutes, 2 disconnects and lots of assurances and still no service. <br> After 4 days a 'simple' sim swap has not happened. MTN don't really seem to care. One would think that after their recent problems they would be going out of their way to keep existing customers happy..<br> I am now at the point where I think I'll cancel the contract and take my business somewhere else. <br> <br>