Phone Upgrade Gone Wrong

On Saturday morning I upgraded two of the phones on my account. Me and my wife was looking forward to the new phones after waiting so long to upgrade. Due to the fact that the new phones are LTE I had to do a SIM Swap for both phones as well. Within two hours the first phone became active with the new SIM. It is now 3 days and the second phone is still not active on the network. Needless to say my wife thinks we should go to another network because she is not happy.<br> <br> I called the 808 call center. The 808 call center keep on telling me that the SIM Swap failed but they will get the network people to override the failure. I really think it is bad service from MTN that they can not fix a small thing like a SIM Swap in 3 days. How long do they need do perform an override.<br> <br> My wife has a brand new phone and she can not even use it do to technical complications within MTN.