PHONE UNDER WARRANTY BOOKED IN OVER 6 WEEKS AGO

We booked in a Samsung S5 under warranty which i specifically wrote on the form after waiting over 30 minutes in a queue. After 4 weeks nobody had the decency to contact us telephonically, so my wife went into the store in Norwood. The manager said she will contact my wife which didnt happen. I then got a call from a lady called Helen from *** whom said that there is a quopte for R2,300-00 at which point i explained clearly that we wrote on the form that the phone was under warranty. We then called this number to find out on the 10th April for 52minutes with 2 calls and got absolutely nowhere. They emailed Helen ( as she didnt even work there ) to contact my wife by close of business that day. This too didnt happen. We then went into the store at Norwood today and waited AGAIN 25minutes and after 2 calls to the repair centre she got nowhere and eventually gave us a number *** (Samsung K basedin 14th Avenue) which we then left the store and tried on our cell to get somewhere and they then demanded a reference number and serial no, both are NOT on the form we filled in.<br> while we were at Norwood store we watched 5 customers simply walk out as they werent being helped.