JC
Jenny C
1 reviews | Active since Mar 2016
13 Mar 2016, 20:24
Phone unable to make calls
I have a phone that is unable to make calls due to some network problem at MTN. I had a previous phone for two years that could not make calls. Got a new phone in January and it can still not make calls. There is nothing wrong with the phone as when we put in another sim card it can make calls. This problem lies with MTN and having tried to sort it out with various MTN branches for the last two years three months I have had it. This is a breach of contract as my contract is for a phone that can make calls.
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MTN South Africa's replyOfficial
14 Mar 2016, 21:16Hello jenny complaint,
Thank you for your post
We apologize for the break down in service and for any inconvenience we might have caused you.
All your outgoing calls are barred and we have requested our support team to assist with removing the outgoing call barring, reference number: ***.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We apologize for the break down in service and for any inconvenience we might have caused you.
All your outgoing calls are barred and we have requested our support team to assist with removing the outgoing call barring, reference number: ***.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
MTN South Africa's reply14 Mar 2016, 21:16
Official
Hello jenny complaint,
Thank you for your post
We apologize for the break down in service and for any inconvenience we might have caused you.
All your outgoing calls are barred and we have requested our support team to assist with removing the outgoing call barring, reference number: ***.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We apologize for the break down in service and for any inconvenience we might have caused you.
All your outgoing calls are barred and we have requested our support team to assist with removing the outgoing call barring, reference number: ***.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***